Frequently Asked Questions:

I have already purchased my ticket. Can IOM help me increase the baggage allowance?

No, IOM can only help you increase the baggage allowance on the flights booked an ticketed through IOM.

How can I make the payment to IOM?

You can make the payment by electric fund transfer, bank cheque, or money order. You can also make the payment to the IOM office closest to you.

You can make the payment by your own, or through your proposers or friends in Australia.

I have already made an initial entry to Australia to find a job and went back to my country. Now I am ready to settle to Australia with my family. Can I still access to IOM services?

If you did not use IOM services for the initial entry and your second travel is your settlement travel, you can access to IOM services.

Can IOM help me arrange shipment of my household items?

No, IOM can only assist you with the discounted ticket and more generous check-in baggage. You need to contact the local cargo company.

I am planning to go to Australia and come back in 2-3 months later to sell my house. Can IOM issue return ticket for me?

No, IOM can only assist you with one-way settlement travel.

Can I change my flight once the payment is made?

Yes you can change the flight, subject to the conditions and availability

Can I cancel my flight after the payment is made?

As a rule, if the travel is cancelled after payment has been received, IOM will refund the full amount of airfare less cancellation penalty incurred by the airlines. We will retain the service fee as an administrative charge

I would like to have a stop-over en route.

Voluntary stop-over is not permitted for the travel under IOM auspices.